| Basic Features |
| Local Numbers |
Local phone numbers in over 150 US area codes |
| Toll Free Numbers |
Make it easy for customers to contact you and save money |
| Virtual Numbers |
Portray a local phone presence by using local numbers in other geographical locations |
| International Virtual Numbers |
Local numbers in over 30 countries |
| Multiple Locations |
Support multiple geographic locations. You aren't confined to one location |
| Scalable |
Add lines and services as needed |
| Unlimited Calling |
Unlimited local and long distance minutes on any given extension |
| Metered Calling |
Billed based on minute usage for low usage situations |
| Local Number Portability (LNP) |
Keep an existing phone number by porting it from the current provider |
| Web Portal Interface |
Administrators and users configure and manage their own services thru an easy-to-use Web interface. |
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| Calling Features |
| Caller ID/On Call Waiting |
Know who's calling before you answer |
| Call Forwarding |
Don't miss any calls. Redirect calls to your mobile or other phone |
| Call Hold |
Easily put a call on hold while you answer another call |
| Call Transfer |
Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly |
| Call Conference (Three-way calling) |
Add a second outgoing call to an already connected call |
| Call Waiting |
When you're on a call, you'll be notified when someone else is trying to call |
| Do Not Disturb |
Callers go directly to voicemail when you don't want to be disturbed |
| Call Logs |
Detailed call records by extension or account |
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| Voicemail Features |
| Password Protected |
Prevent unauthorized access to voicemail with password protection |
| Greeting Options |
Unavailable / Busy / Employee's Name |
| VM to Email |
Receive voicemail as a .wav file attached to email |
| Remote Access: |
Check voicemail through web interface. |
| Multiple Mail folders |
The ability to organize and save old emails . |
| Visual Waiting Indicator |
Works with the IP phones message indicator light. |
|
| Inbox Features |
| Single Unified Inbox Access |
Manage your voice, fax, and email messages from a single inbox in your email client. |
| Single Unified Inbox Access |
Manage your voice, fax, and email messages from a single inbox in your email client |
| All Message Types Supported |
Voice, fax, and email messages |
| Access Deleted Items |
Recover deleted voice and fax items from your mail inbox |
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| Auto Attendant (IVR) Features |
| Call Flow |
One of the systems most powerful features; allows your callers to
"Press 1 for Support, 2 for Sales", etc! |
| Day and Night Mode Schedule |
Create different greetings according to time of day and day of week |
| Virtual Departments |
Set up a call group based on job function |
| Multiple Auto Attendants |
Play different greeting messages on each incoming phone number |
| Import Greetings |
Upload third-party professional greetings to use as auto attendant greetings |
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| Advanced Features |
| Cell Phone integration |
Forward calls to cell phones and use PBX functions from cell phones |
| Softphone Support |
Compatible with the popular PC based Softphones |
| Call Groups |
Calls can be forwarded to multiple extensions that will ring simultaneously |
| Follow Me |
Calls can be forwarded to multiple numbers that will ring in a designated sequence |
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Microsoft Outlook Integration
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Allows integration with Microsoft Outlook for managing your voice and fax messages |
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HUD®
|
Heads Up Display (for the PC). Computer based call control |
| Music on Hold |
Plays music/message for callers when they are on hold |
| Hunt Groups |
Calls search for the next available extension among a predetermined group |
| Call Flip |
Seamlessly transfer your calls to a cell phone to take a conversation on-the-go |
| Basic Call Center Features |
Incoming calls are placed in a queue until they can be answered |
